Objective:
The goal of this document is to improve the work efficiency in life, so you have more time to do business.
Problem Analysis:
1. It is very time consuming to handle the automatic phone redirection system to talk to the right people. The customer service doesn’t work sometimes. It redirect to different people. For BCBS, it is worse. It took 2 hours to speak one person.
2. For aaa, it is slow. It have so many choices and ask people to choose the right option.
Solution:
1. Use headphone always
2. Try to avoid contacting their customer service
3. Try to see if I can do by myself
4. If their service is bad, cancel their service.
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